Information we collect
Depending on how you use the website, we may receive information you provide when you create an account, place an order, contact us or request a custom design. This may include your name, email address, shipping and billing details, order history, messages and images you choose to upload.
When you browse the website, technical information such as your device, browser, approximate location derived from network information and interactions with the site may also be collected by the website and its service providers.
How we use information
We use information to operate the store, process and deliver orders, provide customer support, prepare custom design proofs, maintain accounts, help prevent fraud, secure the website and meet legal obligations. We may also use it to improve the shopping experience and, where permitted, send updates you have chosen to receive. You can opt out of marketing messages using the unsubscribe instructions in the message.
Custom images and design requests
Images and other materials you submit are used to assess and prepare the custom design you requested, communicate with you about it and fulfil your order. Please only submit material you have the right to share. Avoid including sensitive personal information in an image or message unless it is necessary for your request.
Custom uploads may be handled by the service providers that support our store and file storage. We retain them only as needed to provide the service, maintain relevant business records and resolve disputes, subject to applicable law and our operational retention practices. Contact us if you want to ask about a particular upload.
Payments and service providers
Payments are handled by third-party payment providers, including Stripe and PayPal where available. Payment details are submitted directly to the provider and handled under its privacy terms; Aurora Crystal does not intentionally store complete payment card numbers. We also rely on providers for services such as hosting, database and account functions, file storage, shipping and customer communications. They receive information only as needed to provide their services to us.
Storage, security and retention
We use reasonable administrative and technical safeguards intended to protect information. No internet transmission or storage system can be guaranteed completely secure. We keep information for as long as needed for the purposes described in this policy, including providing services, maintaining required records and handling legal claims, and then delete or de-identify it where appropriate.
Your choices and privacy rights
Depending on where you live, privacy law may give you rights to request access to, correction or deletion of certain personal information, or to object to or limit some processing. You can also update account details, manage marketing preferences and adjust browser cookie settings. We may need to verify your identity before acting on a request.
Children and external links
This store is intended for a general audience and is not designed to collect personal information directly from children who are below the minimum age permitted by applicable law. The site may link to third-party websites; their privacy practices are governed by their own policies.
Changes and contact
We may update this policy as our services or legal obligations change. The current version will be posted on this page with its latest revision date. For privacy questions or requests, use the customer-support contact method provided in your account or order correspondence.
This page describes our current website practices in general terms. If you have a question about a specific piece of information, please contact us.